Contact Us

If you have any queries regarding Apprentice extra card, please contact our Customer Services team at or by calling 01625 413277

Are you an Apprentice provider?
To register your organisation so that you can offer the card to your apprentices simply fill out the form here

General card enquiries

Macadam House 275 Gray's Inn Road London WC1X 1QB Work Telephone 01625 413277

NUS Head Office

Macadam House 275 Gray's Inn Road London WC1X 1QB Work Telephone 0300 303 8602

Common questions

I've lost my card. How do I get a replacement?

To order a replacement card you need to log into your account. Once you are logged in click the link in the top left of the screen 'My Account' then click 'Replacement Cards' Replacement cards cost £5 and will take approximately 7 working days to be sent to you. The card will be delivered via the original delivery method. If you have forgotten your log in details please use the 'Forgotten Password' function on the login page of the website.

I ordered a card but it hasn't arrived yet. Where is it?

The NUS extra card takes 7 working days from date of purchase to be delivered. Cards ordered via the mail order system may take slightly longer, and additional time must be allowed for the form to arrive with us through the post. Please allow up to 10 working days for cards ordered via mail order to be produced. To track the status of your card from order to arrival, logon to 'My Account'.