How we protect your information
Thanks for following our link to find out more about what we
are doing to look after your personal information.
NUS Services is part of the National Union of Students. NUS
is one of the oldest student organisations in the world, and we
work hard every day to help to make your experience as a student
the best it can be. We influence national and local policies in
areas that are important to you, such as accommodation, fees and
the right to study. We also run ground breaking programmes to drive
change, such as improving environmental impact and reducing alcohol
We know that when you pass your personal details to us, you
are trusting us to keep them safe, and we will do everything within
our power to do this. We cannot promise to don capes and red
underpants and turn into super-heroes, but we promise to do
everything in our power to protect your data so that no villains
can get access to it. We operate in accordance with the General
Data Protection Regulations (GDPR).
To offer you some incredible deals we do share your
information with other companies, but we are very careful who we
accept as partners. For an organisation to be an official partner
they must prove that they have the best interests of you in mind,
and that they are honest and ethical. Only if they pass these
integrity checks will we share your information, and even then,
only if you give us permission in the first place. You can also ask
us to stop sharing your information at any time. We believe in
transparency and further on we have listed the partners we
currently work with.
We want you to feel confident knowing that when you pass
your details on to us they will be safe and protected. If we have
not made anything crystal clear, or you would like to know anything
else, just get in touch, we will be happy to answer any questions
you may have.
The technical bits
We will collect personal information about you, including
your personal details, your course details, tastes and preferences.
We do this by capturing the information you give us, by analysis of
traffic on the website, and by cookies.
Your students' union will have access to some of this
information, so that they can provide you with excellent customer
service, and see sales stats, which are shown at an aggregate
level. If you have opted in to receive communications from your
student's union, the students' union will be able to access your
data for this purpose, and you can unsubscribe at any
Cookies are a piece of information that is stored on your
computer's hard drive by your web browser. When you first visit our
website you will be given the opportunity to allow or disallow
cookies; cookies are a great mechanism to allow you to get the very
best interactivity from our website. On revisiting our website we
may recognise the cookie, giving us information about your last
visit. Most browsers accept cookies automatically, but usually you
can alter the settings of your browser to prevent automatic
Some cookies are essential for our website to work, and
through the use of a persistent cookies placed on your hard drive,
and standard cookies to track activity around the site. This
standard cookie is deleted at the end of each session/visit. We may
sent by NUS/NUS Services Ltd and/or our selected partners.
We would like to stress that NUS.org.uk does
from yourself. The cookies used by NUS.org are required for site
functionality. You are able to block or restrict the cookies set by
NUS.org from within your browser settings, however doing so
may affect the site functionality although you may still use
most of the features of the website.
Visit our cookie page to find out more about the cookies
used on NUS.org.uk; if you wish to find out further information
about cookies you can obtain additional details from
www.aboutcookies.org. This site offers a comprehensive guide on
cookies and how to remove them from your computer.
We have already mentioned that we use
analytics tools to understand how people use our
When visitors use our websites www.nus.org.uk , www.apprenticeextra.co.uk and
cards.nusextra.co.uk we use Google
Analytics to collect standard internet log information and details
of visitor behaviour patterns.
Google allows us to understand things like the number of
visitors we are getting and which parts of the site they are
visiting. Unless you specifically log in with your user details, at
no time will we identify you personally whilst travelling through
the site. If you would like to know more about these demographic
and interest reports from Google you can discover more about them
This analytical information is processed in a way which does
not identify anyone and we promise we will never share your
identity with any third parties, including Google.
Hotjar allows us to examine how users interact and engage
with our site and we use this information to constantly improve the
user experience and gain feedback from users. You can opt out of
being tracked by this software by enabling the 'Do Not Track'
feature in your web browser. For more information please see
From time to time and only where appropriate we may provide
anonymous aggregate statistical information about our services,
competitions, clients, traffic patterns and other site information
to third parties, but again I would stress that these statistics
will not include any information that could identify you
On our website search terms are captured anonymously for
The important how, why, when
We use information collected about you to help us (a)
develop the design and layout of the website to ensure that it is
as useful and enjoyable as possible and (b) provide the products
and services which interest you. Sometimes this information may
also be used by us and our associated companies to inform you about
changes to the website, new services and products or offers that
you might find interesting. If you do not wish to receive this
information, you can simply use the 'Unsubscribe' function at any
Right to know and amend information
At any time you have a right to ask us what information we
hold about you. You can also, if you wish, obtain a copy of this
information, all you have to do is ask. We will just need to check
We have a plan in place to ensure that the information we
hold on you is regularly reviewed and kept accurate and up-to-date.
If it becomes apparent that the information we hold on you is
inaccurate or factually wrong, we will correct it as swiftly as
possible. You have a right to ask us to stop processing your
details at any time as long it does not affect any contract
agreement in place. This falls as part of your"generally applicable
International Travel. ISIC www.isic.org for
those fortunate and intrepid members travelling the world,
the ISIC Card is a great opportunity. When we add the
ISIC card to your NUS extra product, we pass on your name, assigned
card number, date of birth, card validity dates and institution of
study to ISIC to facilitate the processing of your card, and to
send you details of offers to make your trips memorable.
Food Savings. If you, like us, love food, then
being a member of the Gourmet Society www.gourmetsociety.co.uk
is terrific. If you sign up for the Gourmet Society Card, we will
pass on your card number, card expiry date and number of years
valid, your name, email, Students' Union and mobile
phone number to the Gourmet Society to facilitate the processing of
your card. Knowing where you live, and what you like, the Gourmet
Society will send you details of convenient local eateries and
great offers - we all know that food tastes even better when you
get wonderfully tasty food at a significant
discount. Gourmet Society will store your data for 5
years as part of their membership. The lawful basis for this is
Sharing of your information
General Emails. You will receive emails from us
advising you of deals and offers which we believe will be of value
to you, and this will include offers from a wide range of companies
and organisations. We have not passed your details on to these
companies, but have been asked to send the email on their behalf.
If you wish to take up the offer you will contact them directly. We
always include an unsubscribe option on every email and we will
stop sending these if you change your mind in the future.
In addition, there are two partners with whom we currently
share your contact data. These are carefully selected, vetted and
chosen to offer real value and benefits to you. We also ensure that
they adhere to the same Data Protection standards that we do. You
have the right to withdraw your permission at any time.
Our partner Endsleigh www.endsleigh.co.uk
uses your personal information to ensure they have the best rates
to offer you if you contact them directly, and to check that the
information you supply is accurate. We also give you the option to
opt in to Endsleigh's great product offers and services when you
sign up for your NUS extra or NUS Apprentice extra card. We supply
Endsleigh with the following data: Your name, gender, country, date
of birth, email, Students Union, start and end date of study,
course, course level and prospecting source. Endsleigh will store
your data for 7 years as part of their work to provide great
quality insurance quotes to students and graduates. The lawful
basis for this is "legitimate interests".
Graduate Prospects www.prospects.ac.uk
Job opportunities and career advice. Prospects understand
your career journey better than anyone - you can find them on every
university campus, working in partnership with the NUS and careers
services to bring you the very best opportunities. As well as
providing graduate jobs, internships and postgraduate courses, the
site has careers advice written by specialist professional advisers
and a range of tailored tools such as Prospects Planner, which
match your skills and interests with the best career options for
We share your contact information, including course details,
with them so that they can match you with the perfect opportunity.
They will also contact you directly with opportunities and
information. We supply Graduate Prospects with the following: Your
- name, email address, gender, country, students' union, course and
level, year of course, study start and end date, date of joining.
The lawful basis for this is "legitimate interests".
For any of the partners that you have opted in to
receive information from, you have the "right to object" and the
"generally applicable rights".
Finally, from time to time we may identify new partners who
can make a difference to your student experience.
If you would like more information on what information we
share, then please do not hesitate to get in touch:firstname.lastname@example.org
Of course, there are certain situations when we have no
choice but to pass on your information, for example if asked by the
police investigating a crime, but we will only do so when legally
obliged to do so. There are other occasions when we may share your
personal information, such as, for example, to third parties
investigating the misuse of our NUS Extra and NUS Apprentice Extra
Cards, or our website.
If you are reading this and thinking 'wait a minute, I
haven't got an NUS extra card, I just
wanted to hear more from NUS' then this bit is for
you.Your data, is stored securely on servers within the EU. NUS
will use this data to fulfil your request to receive information
from us. Our lawful basis for this process is "generally
Your data will be deleted two years after you opened the
last e mail from us. If you don't open e mails from us whilst your
card is still active, please don't worry, we won't spam you - we
will automatically make sure that you don't receive further
communications. You can unsubscribe from our e mails at any time,
using the unsubscribe option present on every e mail.
When you entrust your personal information to us we take as
much care of it as if it were our own. NUS spend a lot of time,
money and resources on ensuring that the personal details you
entrust to us are protected from loss, misuse and abuse. We
constantly monitor our infrastructure for vulnerabilities and
ensure that all IT systems, patches and anti-virus software are
Your information is stored on secure servers based within
the EU and we have some pretty impressive physical and electronic
security to keep it safe and sound. We also take regular encrypted
backups in case of a problem.
The safety of your data is very important to us and we train
our key staff in Data Protection to ensure that they both
understand, and comply, with their obligations under the Act. We
carefully control who has access to your information, and ensure
that it is only used in the way you would expect.
How do we keep your information
We take all reasonable precautions to keep your personal
information secure and require any third parties that handle or
process your personal information for us to do the same. Access to
your personal information is restricted to prevent unauthorised
access, modification or misuse and is only permitted among our
employees and agents on a need-to-know basis.
Data retention and deletion
Your data, as part of our contract with you as an NUS extra
or an NUS Apprentice Extra cardholder, is stored securely on
servers within the EU. NUS will use this data to ensure you receive
great customer service, and to analyse sales trends. Our lawful
basis for this process is "contract".
Your data will be deleted two years after your card expires
if you do not renew. If you don't open e mails from us whilst your
card is still active, please don't worry, we won't spam you - we
will automatically make sure that you don't receive further
communications unless there is a problem with your card, or it is
time for you to renew.
If you hold an Apprentice Extra card and are under 16, you
will not receive any marketing emails, and your data will not be
shared with any third parties, even if you consented when you
bought your card.
Please get in touch
We hope that you now appreciate that when you
pass your personal details to us we will keep them safe, secure and
only use them in a way that you would expect. The NUS is fully
committed to its members, and our reputation for honesty, integrity
and transparency is reflected throughout our privacy
If you have any comments, suggestions or feedback, be that
positive or constructive regarding how we are using your personal
data, if you believe the information we hold on you is out-of-date
or you would like to unsubscribe from our mailing list, please
contact our data controller, our Student Discounts and Partnerships
Director by email on email@example.com
or by writing to us at the address below.
NUS SERVICES LIMITED
Ian King House, Snape Road
Telephone: 0300 303 8602
We have appointed a person with responsibility for data
protection matters who has responsibility for advising us on our
data protection obligations. You can contact this person officer
using the following details:
If you have any complaints about the way we use your
personal information please contact DPO@nus.org.uk who
will try to resolve the issue. If we cannot resolve your complaint,
you have the right to complain to the data protection authority in
your country (the Information Commissioner in the UK).
www.nus.org.uk is operated by the National Union of
Students, based in London.