TERMS OF SERVICE
Some important legal blurb that you need to read when it comes
to using our website.
General Terms and Conditions of Use Last Updated
/is a website managed by OneVoice Digital Limited and is
referred to below as the "Site".
In these Terms and Conditions of Use 'we' and 'us' mean OneVoice
Digital Limited (registered in England under number 10842253) whose
registered office is at 196 Deansgate, Manchester, M3 3WF.
This Site is maintained for your personal use and viewing.
Access and use by you of this Site constitutes acceptance by you of
these Terms and Conditions of Use. This version of the Terms and
Conditions takes effect from xxxx.
These Terms and Conditions shall be governed by and construed in
accordance with the laws of England. Any dispute arising under
these Terms and Conditions of Use shall be subject to the
non-exclusive jurisdiction of the English courts.
Updates and modifications will be made to these Terms and
Conditions of Use from time to time. Please ensure you check these
Terms and Conditions of Use each time you access or use this
In interpreting these Terms and Conditions of Use:
- "Brand" means a business organisation offering to give a
promotion or discount to you if you make a purchase of goods or
services from them and proffer your Apprentice extra physical card
- "Apprentice extra platform" includes the physical Apprentice
- the use of the singular includes the plural and the use of the
plural includes the singular;
- it is not intended that the headings should be taken into
- examples and uses of words such as "including" are given
without limitation to the interpretation of the context in which
the example is given or the words following words such as the word
"including" are given.
1. ACKNOWLEDGEMENT OF ELECTRONIC
1.1. If you send us a communication
electronically, we will generally acknowledge it within three (3)
working days. If we do not, please contact us again. Since
transmission by e-mail is a reliable but not an infallible means of
communication, proof of transmission should not be taken as proof
of receipt. If you send us information when you are within the
secure part of the Site (which will normally be indicated to you by
a security lock symbol if you are using a Microsoft operating
system), you may treat that information as having been validly
given to us when it comes to our attention. We do not guarantee to
send you a message confirming receipt of any given e-mail within a
specific period of time or in time for you to avoid any
1.2. If you use this Site and enrol for
an individual service, for example, to apply for an Apprentice
extra platform registration, you accept that we may communicate
with you electronically in respect of that individual service.
2.1. Where your use of any part of this
Site is governed by a password, a unique answer or a similar token
we are entitled to assume that any instruction or request given via
the Site and using your password, answer or token comes from you.
Accordingly, you must ensure that your password, answer or token is
not lost, stolen or compromised.
2.2. If you believe that your password,
answer or token has been lost, stolen or compromised, you must
contact us promptly by emailing firstname.lastname@example.org. You are
responsible for the loss, theft or abuse of your password, answer
or token and for any consequence thereof until such time as we have
acknowledged your communication that your password, answer or token
has been lost, stolen or compromised.
2.3. When you register for a specific
transactional service provided by us via the Site for example, to
purchase the Apprentice extra platform registration, you must
complete the appropriate registration process. Further details of
that process are given in clause 7 below. We may also ask you to
confirm your identity using information that ought usually to be
known only to you and us (for example, records of your previous
interactions with us). If you subsequently believe that your
activation code or other token has been lost, stolen or
compromised, you must contact us promptly by emailing email@example.com
3. CONFIDENTIALITY AND SECURITY
3.1. There is no guarantee that
the contents of any e-mail you send to us will remain confidential
during internet transmission. The internet is not a 100% secure
medium of communication and, accordingly, we cannot guarantee the
security or confidentiality of any information transmitted via the
internet. We are not responsible for any damages you, or others,
may suffer as a result of the loss of confidentiality of such
information in those circumstances. We comply with the provisions
4. VIRUS PROTECTION
4.1. We make reasonable efforts to check
and test material on our Site and in e-mail communications sent by
us. However, you should always run your own anti-virus program on
all material downloaded from the Internet and e-mail communications
that you receive. We cannot accept any responsibility for any loss,
disruption or damage to your data or your computer system which may
occur whilst using material derived from this Site or from an
e-mail communication you receive from us.
5. COOKIES AND LINKS
5.1. When you visit this Site, we may
attach a "cookie" to your browser. A cookie may enable us to
identify you from your address on the Internet, track pages you
have visited on this Site and identify items that may be of
interest to you. If you would prefer that we did not collect data
by this method, you can disable this function within your browser
settings. Please be aware, however, that without cookies you may
not be able to use the full functionality of the Site.
5.2. For further information on cookies
5.3. You do not have to ask permission
to link directly to pages hosted on this Site, unless the page is
within a secure part of the Site, in which case the functionality
of this Site will prevent you doing so successfully. We do not
object to you linking directly to the information that is hosted on
our Site. However, you may not load a page from our Site directly
into a frame on another website. The page from our Site should load
into the user's entire window.
Linking by us
5.4. We are not responsible for the
content or reliability of any website that we may link to. If we
link to another website, that linking should not be taken as
endorsement of any kind. We cannot guarantee that these links will
work at all times. If you do experience a failed link, please
report it by email to firstname.lastname@example.org
6. PRIVACY,DATA PROTECTION AND SHARING OF
information we collect and what that information is used for.
6.2. Personal data that you provide us
with will be processed in accordance with the General Data
Protection Regulation (GDPR) 2016 and the Data Protection Act 2018.
OneVoice Digital Limited is the data controller of your personal
data for the purposes of the Act. However, where you register with
another company or service via the Site, that third party may also
be a data controller for the purposes of that legislation: in such
party whose goods or services you are requesting.
6.3. For your convenience we include
links on this Site to other websites that we believe you may find
useful. These websites will each have their own privacy statement,
which differ from our own. Therefore, please ensure, when you click
on any of these links, that you read the privacy statement located
on the website you have selected. Websites which you may link to
from this Site are not within our control.
6.4. By using this Site, you are
agreeing to the collection and use of any personal information sent
to us in accordance with our privacy statement.
6.5. Before you provide us with any
personal data about a third party you must obtain authority from
the individual concerned and undertake to keep that individual
advised about how the information of that individual will be
7. AGENT'S AUTHORISATION
7.1. This section 7 applies only where
you represent a third party.
7.2. Where you act as an agent for a
third party, for example because you are helping someone who is
partially sighted to purchase an Apprentice extra platform
registration , it is your sole responsibility to have and retain a
valid authorisation to act as such an agent at all times.
7.3. Before you send us a communication
on behalf of a third party, you must make a copy of that
communication and ask that third party to confirm that the content
of the communication is correct. We advise you to retain both the
communication and the confirmation.
8. ELECTRONIC TRANSACTION
8.1. The provisions of this clause 8
applies to the maximum extent permissible in law.
8.2. The dispatch of an electronic
communication sent to us will be deemed to take place when the
electronic communication enters our computer system. The receipt of
an electronic communication sent to us will be deemed to take place
when the electronic communication is actually received in the
electronic mail box of the individual recipient within our computer
8.3. The dispatch of an electronic
communication sent to you by us will be deemed to take place when
the electronic communication leaves our computer system. The
receipt of an electronic communication sent to you by us will be
deemed to take place when the electronic communication leaves our
8.4. Where we send you an electronic
communication, or you send us an electronic communication, the
place of dispatch and the place of receipt shall be Manchester,
8.5. Where an electronic communication
is sent to us using a password, an activation code or other token
that we issue to you we shall be entitled for all purposes to
assume that you have sent us that electronic communication.
8.6. Where you use a voucher or
promotion or obtain access to a discount or promotion offered by a
Brand using a password, an activation code or other token that we
issue to you, we and that Brand shall be entitled for all purposes
to assume that it is you that has done so.
9. INTELLECTUAL PROPERTY AND COPYRIGHT
9.1. Except as indicated otherwise, all
intellectual property rights in the information, text, graphic
images, logos, features or functions, and layout (including the
"look and feel") contained in this Site are the exclusive property
of OneVoice Digital Limited and are subject to copyright
9.2. Copying or use of our text, images
and logos or of the text, images or logos of any third party on
this Site is not permitted without prior approval from the relevant
copyright owner. Any resale or further publication of the material
downloaded or printed from this Site is prohibited.
9.3. The names "OneVoice Digital", and
"OneVoice" are the trademark of OneVoice Digital Limited and may be
protected as registered trademarks in certain jurisdictions.
Apprentice extra is an unregistered trademark licensed to OneVoice
Digital by NUS. No right to use them is granted by these Terms and
Conditions or in this Site.
9.4. Requests for permission to use our
text, images or logos should be directed in the first instance
You should tell us how and why you wish to use our text, image or
logo and the URL location within our Site of the item you wish to
use. Please include your contact details name, address, telephone
number and e-mail.
10.1. You accept full responsibility for the validity, accuracy
and transmission of information you send to us. Without limitation,
we do not accept any responsibility for the loss, delay or
corruption of any information that you send to us.
10.2. You should not interpret any information on this Site as
providing any advice or recommendation that any particular
transaction should or should not be effected or service obtained.
While we do select our Brands, we do not recommend any and your
contract for any goods or services supplied by a Brand is solely
between the Brand and yourself.
10.3. Any goods or services that are indicated as being
available on the Site (and whether supplied by us or by a Brand)
may be withdrawn or modified at any time.
10.4. We reserve the right to alter the content, presentation,
performance, user facilities and availability of all or any part of
the Site at our sole discretion, at any time, and without giving
10.5. You must use your own judgment in making any decision
based on information supplied on this Site. The Site is not
designed to provide the sole source of advice on a particular
subject and should not be interpreted by you as providing the sole
source of advice on a particular subject. It is your responsibility
to evaluate the accuracy, completeness, reliability and usefulness
of any opinions, services or other information provided on the
10.6. In addition, where you are representing or acting as agent
for another person, you should not permit that person whom you are
representing or acting as agent for to regard the Site as providing
the sole source of advice on a particular subject.
11.1. In no event shall we nor any Brand, be liable (whether to
you or to any third party whom you are representing or acting as
agent for) for any cost or damages, including any direct, indirect,
special, incidental, or consequential damages, arising out of or in
connection with (i) your inability to access or use this Site (ii)
the whole or partial non-availability of this Site or (iii) the
incorrect placing or poor quality of a voucher or promotion or
obtain access to a discount or promotion offered by a Brand or (iv)
your inability to use a voucher or promotion or obtain access to a
discount or promotion offered by a Brand for any reason.
12. FEEDBACK AND COMPLAINTS
12.1. To send feedback regarding this Site by e-mail, please
address messages to email@example.com.
12.2. If you would like any further information or have any
general comments on aspects of the Site or our services, or you
have any complaints, please address them to: firstname.lastname@example.org.
13. CHANGES TO THESE TERMS AND CONDITIONS OF
13.1. If we make changes to these Terms and Conditions of Use,
we shall post the changes on this page and we may place notices on
other pages of the Site so that you and any other third party whom
you are representing or acting as agent for are aware of those
changes. By continuing to use the Site, you will be deemed to
signify that you agree to any such changes on behalf of yourself
and on behalf of those others.